Delivery & Processing Times 

Processing Times:

Our commitment to excellence begins the moment you make a purchase. We process all orders within 1-2 working days, ensuring your chosen pieces are prepared with utmost care and precision.
Delivery Options:

UK Delivery: We partner with Royal Mail to offer tracked delivery across the UK. The cost for this reliable service is £3.99, designed to bring your elegant selections straight to your door with peace of mind.
International Delivery: For our global customers, we extend our reach with International Delivery at a cost of £13.95. Experience the joy of our exquisite jewellery no matter where you are in the world.
Enjoy the convenience and assurance of swift, secure delivery for all your jewellery needs.

STANDARD RETURNS POLICY

We will be happy to offer an exchange or refund within 7 days of purchase. Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or refund.

Sale No returns on sale items (including flash/limited time promotions). For returns of store/pop-up orders, please keep your invoice or receipt for proof of purchase. We are unable to offer a return on items without a proof of purchase.

Earrings For hygiene reasons we are unable to accept returns on earrings unless faulty.

INSTRUCTIONS

Please request a return form by emailing info@luminouspretties.co.uk. We will send you a returns form along with your return number. Complete in the form and enclose item(s) in package.

The item(s) must be packed securely in the packaging in which you have received it. We are not liable to refund you if the jewellery item is returned to us broken or used. Please enclose any additional items (jewellery box, promotional gifts).

Once you have added all items and the returns form pack the items back in the parcel and send it back, via recorded delivery to:

Luminous Pretties, 47 Bashford way, Worth, Crawley RH10 7YG

The credit card or paypal account used for the original purchase will be credited with the original price within 30 days or your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. We cannot accept responsibility for any parcels lost in transit.