Delivery
At Luminous Pretties, we are committed to delivering your orders efficiently and transparently. Below are the details of our shipping options, delivery times, and costs.
Delivery Within the United Kingdom
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Standard Delivery
- Estimated Delivery Time: 2-3 days
- Cost: £3.95
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Next Working Day Delivery
- Order Before: 1 PM Monday-Thursday
- Delivery Time: 1 working day
- Cost: £5.95
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Saturday Delivery
- Order Before: 3 PM Monday-Friday
- Cost: £8.95
Delivery to Europe
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Standard Tracked
- Estimated Delivery Time: 5-7 working days
- Cost: £10 (€12)
International Delivery
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Standard Tracked
- Estimated Delivery Time: 7-10 working days
- Cost: £15.95
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Express Delivery
- Estimated Delivery Time: 3-7 working days
- Cost: £17.95
Order Tracking
Once your order has been shipped, you will receive an email or SMS with your tracking number. This allows you to track your parcel’s progress on the courier's website.
Delivery Restrictions
We ship to most locations within the UK, Europe, and internationally. However, certain remote areas might have limited delivery options. If you have concerns about your location, feel free to contact us.
Processing Times
- Orders are processed within 1-2 business days after payment confirmation.
- For special circumstances, such as high demand or public holidays, additional processing time may apply.
Digital Products
- For digital product purchases, a download link will be provided immediately after payment confirmation.
- You will also receive an email with the download link for your convenience.
Failed Deliveries
- If a delivery attempt is unsuccessful due to incorrect address details or unavailability of the recipient, the courier may charge a re-delivery fee.
- Customers are responsible for paying any re-delivery fees.
Damaged or Lost Items
- If your package arrives damaged or is lost in transit, please contact our customer support team within 7 days of the estimated delivery date.
- Reach us at info@luminouspretties.co.uk with your order details for assistance.
Important Information
- Please double-check your shipping address to avoid delays or re-delivery charges.
- Delivery times are estimated and may vary depending on courier service and location.
- For any issues with damaged or lost parcels, contact our support team at info@luminouspretties.co.uk within 7 days of the estimated delivery date.